March 18, 2020

In view of the extraordinary circumstances provoked by the COVID-19 outbreak, we would like to update you on the steps taken by Oxagile to ensure the safety of our employees and a continuous service to our international clients and partners.

Promoting employee safety

The following list of preventive measures is compliant with the official WHO guidelines, local health protection policies, and Oxagile’s own Occupational Safety and Health regulations. The measures are subject to change as the situation develops:

  • Whenever possible, teams and individual employees have been transferred to working remotely.
  • Oxagile has cancelled or postponed all non-essential trips for its employees.
  • All employees arriving from COVID-19 affected nations are subject to obligatory 14-day quarantine.
  • Special attention is being paid to keeping our offices in compliance with current sanitary recommendations.

Ensuring an uninterrupted customer service

Even as we all are doing our part in the joint effort to prevent the spread of the virus, we are committed to delivering a high-quality service to all our clients around the globe. The following mitigation strategies have been put in place to ensure the continuation of our services without interruption during this exceptional period. 

Resources. As most of our teams are now working from home, they have been provided with necessary equipment, connectivity, software, and collaboration tools to do so. 

Infrastructure. Oxagile ensures that we apply corporate security standards and policies to secure and prepare Oxagile IT infrastructure to accommodate remote working and operate without any service disruptions. 

Communication. To ensure transparent communication, all project teams are following the established best practices for remote collaboration. These include all-day availability of team members, team meetings held via Skype/Slack/Zoom or any other means agreed with the client, and advanced task monitoring. Any delays or blockers are communicated immediately.

Please submit any related questions and concerns here and we’ll be happy to provide more information. 

Oxagile’s response team is following the situation closely and will keep you up to date with any changes to our policies. 

 

Be well,

The Oxagile team

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