- Advanced customer intelligence
- Call response personalization
- Automatic processing of up to 30 million events
- Smart call distribution mechanism
- Sensitive information anonymization
- Robust third-party integrations
The client, a UK-based customer service company, needed to revamp their call tracking system to accommodate existing customers and attract new ones. Oxagile provided a dedicated team of experienced backend engineers who managed to notably improve an existing solution in terms of performance, analytics, and data privacy:
“The dedicated development model allowed our specialists to address the key client’s business needs by integrating into, and improving their in-house processes.”
— Alexander, Lead engineer
Oxagile’s expertise was key to increasing solution scalability and performance. The platform became reliable enough to process millions of events, ensuring frictionless CX.
Besides, the team implemented a data redaction algorithm to protect users’ personal information. The process included several stages:
Hire our experienced developers to build a tailored solution that will help you gain new efficiencies.
Oxagile’s backend knowledge was used to smoothly integrate the call tracking platform with a number of third-party solutions — to enhance its capabilities. This allowed the client to boost operational efficiencies and increase the revenue.
Oxagile’s dedicated team was fully engaged in testing the client’s system across several environments.