- Advanced customer intelligence
- Call response personalization
- Automatic processing of up to 30 million events
- Smart call distribution mechanism
- Sensitive information anonymization
- Robust third-party integrations
The client, a UK-based customer service company, needed to revamp their call tracking system to accommodate existing customers and attract new ones. Oxagile provided a dedicated team of experienced backend engineers who managed to notably improve an existing solution in terms of performance, analytics, and data privacy:
“The dedicated development model allowed our specialists to address the key client’s business needs by integrating into, and improving their in-house processes.”
— Alexander, Lead engineer
Oxagile’s decade-long cross-domain expertise was instrumental in meeting the client’s expectations. The team built robust functional modules that helped improve key processes, from user data analysis to response personalization.
To help our client increase user satisfaction and drive more sales, we built a powerful BI module that performs a comprehensive analysis of website visitors and their call conversations.
The team was engaged in full-fledged development of key platform modules set to make the calls with providers more personalized.
Oxagile’s expertise was key to increasing solution scalability and performance. The platform became reliable enough to process millions of events, ensuring frictionless CX.
The client needed to ensure robust data privacy for their customer service platform. To meet their needs Oxagile’s developers enabled fine-grained authorization and access control as well as enterprise-grade encryption — all to comply with GDPR and other security and privacy guidelines.
Besides, the team implemented a data redaction algorithm to protect users’ personal information. The process included several stages:
Hire our experienced developers to build a tailored solution that will help you gain new efficiencies.
Oxagile’s backend knowledge was used to smoothly integrate the call tracking platform with a number of third-party solutions — to enhance its capabilities. This allowed the client to boost operational efficiencies and increase the revenue.
Oxagile’s dedicated team was fully engaged in testing the client’s system across several environments.
“Oxagile provided us with talented developers who helped our existing UK team cope with the business expansion. They acted in a professional manner as well as offered insights and suggestions on how to improve our development processes.”
— Thomas P.