Project overview

A single system for support specialists and their managers that helps companies significantly reduce issue resolution time and boost customer satisfaction.

Industry:
Finance and banking
Engagement Model:
Time and materials
Solution:
BI
Effort and Duration:
6 months, 28 man-months
Technologies:
HTML5 • CSS3 • Angular • Android (Java) • iOS (Swift) • Ogg Theora

Key features and highlights

  • Matching the most appropriate specialist with a specific issue
  • Bird’s eye view on call center performance from the manager’s dashboard
  • Support for conference calls
  • Real-time status updates for every worker
  • Accommodating a growing user base
  • Ensuring consistent quality of service
  • Business intelligence module with comprehensive performance statistics for informed strategic decisions

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