Project overview

A single system for support specialists and their managers that helps companies significantly reduce issue resolution time and boost customer satisfaction.

Delivery Model
SLA-driven task backlog delivery (TM-based)
Effort and Duration
6 months, 28 man-months
Front-End, HTML5, CSS3, Angular, Android (Java), iOS (Swift), Ogg Theora

Key features and highlights

  • Matching the most appropriate specialist with a specific issue
  • Bird’s eye view on call center performance from the manager’s dashboard
  • Support for conference calls
  • Real-time status updates for every worker
  • Accommodating a growing user base
  • Ensuring consistent quality of service
  • Business intelligence module with comprehensive performance statistics for informed strategic decisions