SRM System Integration with Primer

Client scoop at a glance

Business niche

Crafting premium SVOD experiences for global brands

Industry

Interactive media and entertainment services, exclusively for broadcasters

Software product

A SaaS platform specializing in subscriber retention management

Briefing the collaboration story with the client

Our customer intended to augment their subscriber retention management (SRM) system by integrating Primer, a powerful payments orchestrator, into it.

The mission was to streamline connections with multiple payment service providers (PSPs) and attain smarter payment flows.

Oxagile led the end-to-end API integration — from initial business analysis and a PoC to production deployment. The goal of our business partner was to let their clients enjoy flexible and faster payment routing.

Primer integration ROI: Metrics that matter

Proof’s in the data

This solution delivers

2.5 weeks — Rolled out new payment service providers (PSPs) nearly 5.5x faster

10,000+ requests/sec — Built a rock-solid architecture under pressure, ready for scale

93% acceptance rate — Ensured smooth payment flows that win customer trust

20% boost in failed payment recovery — That’s less revenue slipping through the cracks

85% fewer bank declines — Thanks to smarter, cleaner routing and streamlined integrations

Oxagile’s efforts acknowledged by the client

“Oxagile brought together a highly capable and experienced team that consistently demonstrated deep technical expertise and a strong understanding of our business goals. They approached the project with professionalism, transparency, and a proactive mindset.
Given the strength of this collaboration, we’re excited to continue our partnership with Oxagile as we move forward with upcoming client integrations within our ecosystem.”

What the client wanted

Speed to market

To cut PSP onboarding time from 3 months to just 2 weeks

Price to please

To grant lower payment processing costs and better-matched PSP deals

Better conversion

To reach higher acceptance rates and fewer bank declines thanks to Primer

How we did it

Primer connector
Built a robust connector with a basic payment workflow for Adyen and card payments.
Extended feature support
Enabled recurring billing, refunds, chargebacks, fraud prevention — all tied into existing Adyen capabilities.
dLocal integration
Integrated dLocal for the Brazilian market and chose Pix as a new local payment method.
Payment token migration
Seamlessly moved from Adyen’s vault to Primer’s token vault, ensuring full security and compliance throughout.

Fighting the tech obstacles of Primer integration

Payment consistency
Distributed processes
Smooth integration
Termination scenario
Dev workflow
Payment logic
Secure payments

Payment consistency

Syncing complex payment states between Primer and the client’s SRM system without losing uniformity

Solution:

Designed state machines with clear status logic
Added smart retries and error handling
Leveraged event-driven architecture for reliable sync

Result: Handles edge cases smoothly and keeps systems in sync

Distributed processes

Taming failures in a distributed, high-stakes payment flow

Solution:

Custom error types with smart retry logic
Built-in resilience from logging to recovery

Result: The system is stable under pressure

Smooth integration

Bridging Primer’s gateway with the SRM system’s core without friction

Solution:

Type-safe APIs validation
Middleware to smooth request/response handling
Transparent error mapping between systems

Result: Clean, maintainable, and future-proof workflow

Termination scenario

Managing complex, multi-system subscription terminations

Solution:

Built a dedicated termination processor
Cleaned up related payments with care
Logged everything, handled all edge cases

Result: Dependable and smooth payment process

Dev workflow

Simplifying sophisticated serverless deployments and keeping dev flow clean

Solution:

SST for structured serverless infrastructure
CI/CD pipelines with strict checks
Linting, formatting, and typed infrastructure code

Result: Fast, clean, and consistent workflow

Payment logic

Validating intricate payment logic with confidence

Solution:

Strong unit tests with Jest
Type safety and linting baked in
Room to grow on integration testing

Result: Solid base, next up: deeper coverage

Secure payments

Keep payments secure and stay compliant with regulations

Solution:

Webhook signature validation
Secrets locked down via AWS Secrets Manager
MFA for devs and full environment isolation

Result: The workflow is locked in and locked down

Secure by design, safe by default

Event-driven microservices architecture

Built with domain separation and asynchronous communication using webhooks and dead letter queues

Domain-driven design

A clean, well-structured codebase that’s both scalable and maintainable

Infrastructure as code with SST

Type-safe, version-controlled serverless infrastructure using the SST framework

Robust payment workflows

Handles complex states, refunds, subscriptions, and idempotency with reliability

Security-first approach

Secure credential management with AWS Vault and strict access control across environments

Modern development practices

Automated testing with Jest, linting, and streamlined CI/CD via GitHub Actions

Oxagile’s team behind the software

System Analysts
Translated business goals into a clear project plan
Engineering Leads
Oversaw the integration flow architecture
Node.js Developers
Developed back-end services and stitched in key payment flows
Automation QA Engineers
Tested every feature to ensure the system stability and quality

Seeing parallels with your own goals?

Oxagile is ready to architect your success — let’s connect.

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Integration of the Client's SRM System with Primer

Client scoop at a glance

Business niche

Industry

Software product

Briefing the collaboration story with the client

Primer integration ROI: Metrics that matter

Proof’s in the data

Oxagile’s efforts acknowledged by the client

What the client wanted

Speed to market

Price to please

Better conversion

How we did it

Primer connector

Extended feature support

dLocal integration

Payment token migration

Fighting the tech obstacles of Primer integration

Syncing complex payment states between Primer and the client’s SRM system without losing uniformity

Taming failures in a distributed, high-stakes payment flow

Bridging Primer’s gateway with the SRM system’s core without friction

Managing complex, multi-system subscription terminations

Simplifying sophisticated serverless deployments and keeping dev flow clean

Validating intricate payment logic with confidence

Secure payments

Keep payments secure and stay compliant with regulations

Secure by design, safe by default

Event-driven microservices architecture

Domain-driven design

Infrastructure as code with SST

Robust payment workflows

Security-first approach

Modern development practices

Oxagile’s team behind the software

System Analysts

Engineering Leads

Node.js Developers

Automation QA Engineers

Seeing parallels with your own goals?